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Our Values and Principles

Our values are what unite us as a team of people working together to achieve our mission. They are the qualities we demonstrate when we are at work and that we look for in new colleagues.

Passionate

We’re passionate about strengthening voice, championing rights and changing lives. We’re passionate about our independence and our professionalism. And we’re passionate about our commitment to being the best at what we do.

Led by the people we work with

We put the people we work with at the heart of our work, and our organisation. We are patient and skilful listeners who help people’s voices get heard, who act professionally on what we’re told and know when to treat what people say with confidentiality.

Resourceful

We’re about finding solutions, making things better and trying new ideas out - whether they work or not. We’re about being creative, looking at things afresh, and about doing the very best we can with the resources we have.

Champions

We inspire and educate people about our work and our impact. We use what we learn to champion change in policy and practice wherever and whenever it’s needed.

Partners

We believe in the value of partnerships and ensure that we make working with us a positive, constructive and enjoyable experience. We pride ourselves on being courteous, considerate, and reliable colleagues and partners to all those we work with.

Dedicated

We work with integrity and we stick to our principles. We’re sincere, honest, open and transparent. We ensure our work and services are accessible and that we communicate what we do clearly and effectively.

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Our Principles

We work to some principles that affect all that we do:

1. We will at all times preserve our independence as a charity and a social enterprise committed to championing the voice and rights of those who use our services;
2. We will involve and include people who use our services in running our organisation, and in developing and delivering the work we do;
3. We will champion diversity in all that we do ensuring that our staff and volunteers possess the necessary skills and competences to work effectively with people from all sections of the community irrespective of their own backgrounds and experiences;
4. We will work to the highest professional standards and even when resources are limited, we will always put quality and our ability to make an impact first;
5. We will actively seek opportunities to work in partnership with a wide range of national and local organisations to help achieve our mission and increase our impact;
6. We will ensure we are an outstanding organisation to work for, committed to supporting one another and to developing our staff and volunteers;
7. We will ensure that we learn from our work and from the best practice of others using the knowledge we gain to improve what we do, to test new ideas and approaches, and to achieve the greatest positive change in every community we work in;
8. We will use our work and learning to achieve wider social change both in the areas we work in and on the national stage;
9. We will bring expertise, learning and resources from across the country to support our local teams and their work, and to enable them to be outstanding partners to local organisations, groups and funders; and
10. We will work in ways that are sustainable and socially responsible and that will minimise our environmental impact.

Find out more about what we do, and where we do it.