Independent Mental Capacity Advocacy (IMCA) in Norfolk

VoiceAbility Norfolk Logo VoiceAbility Norfolk provides IMCA services across the whole of Norfolk.

Our role is not just to work with clients on their issues, but ensure that people around Norfolk know about the service.

Referrals can be made by authorised staff in the local authority or the NHS to the IMCA service by answering some key questions about a person's capacity.

A person can be assessed as lacking the ability to make a decision, and needing an IMCA, if they cannot do one or more of the following:

Understand information given to them about the decision.
Retain the information for long enough to make the decision.
Use or weigh up the information as part of the decision making process.
Communicate their decision (by any means, e.g. talking, sign language or blinking).

The assessment must be specific to the decision which needs to be made, for example, not a generic test of capacity. Whether and how such assessments are recorded may vary according to the seriousness of the decision made. If you are not sure whether an IMCA is relevant or not, call our referral line and we can talk you through the situation and advise you of the best route forward.

Alternatively, you can download our referral form from our IMCA page

We also provide Deprivation of Liberty Safeguarding (DoLS) services. You can find out more about DoLS in our IMCA pages.

You can refer clients via the below contact details: