NHS Complaints Advocacy - New Standards
Over recent months, VoiceAbility initiated and helped to lead a national project to create practice guidelines for commissioning and providing health complaints advocacy, in collaboration with the Local Government Association (LGA), advocacy providers and local authorities.
The aim of these guidelines is to increase access to, and the quality of, support to people who wish to make complaints. As such, the guidelines set out core characteristics of what effective advocacy complaints services look like and set KPIs in order to make them more relevant to people’s needs, simpler and more consistent.
Download a copy here.