Write to us:
Advocacy Matters, 198 Boldmere Road, Sutton Coldfield, West Midlands, B73 5UE

Call us: 0121 222 6327

Fax us: 0121 314 8804

Text us: 18002 0121 222 6327

Care Act Advocacy

Care Act Referral FormSocial care teams in the local authority have a duty to make sure that people are fully involved in understanding and making decisions about the care and support they need.  For people who will find it very hard to be fully involved in the care process, independent advocacy is available.

For eligible people, independent advocates are available to support them to understand, plan for and be involved in their:

  • Care assessments
  • Care and support planning
  • Care and support reviews
  • Safeguarding enquiries
  •  And, for safeguarding adult reviews, previously known as serious case reviews.

Advocates work with individuals to help them make their own decisions, will support people to understand the care and support process they will be involved in and to tell professionals their wishes and preferences about their future care and support needs.


You may be eligible for advocacy support if you are:

  • An adult who needs care and support
  • A carer
  • A child who is making the transition to adult care services

You can find out more in our Care and Support Advocacy page.

How to get an advocate

If you are not sure whether you can get a care and support advocate, you can get advice from the VoiceAbility team, and our contact details are at the top of the page.

To make a professional referral to the Care Act Advocacy service in Birmingham, you can download the form below. 

Referrals can be made by authorised staff in the Social Care team. If you prefer, you can speak directly with someone in the Social Care Team and they can help you understand more. 

The Adult Social Care Team

Tel: 0121 303 1234
Monday-Thursday 8:45am to 5.15pm
Friday 8:45am - 4:15pm
Adults Out of Hours Home Care Service 0121 464 5001

I would like to send a big compliment to Eve Lowe (Advocate). Eve has assisted me whilst I have been working on a very difficult case of a lady with mental health issues. Eve has assisted my client to participate fully during the assessment process gaining her views, wishes and feelings. Without the support from Eve I would have struggled to complete a robust assessment.

Eve has been very supportive and we have worked in partnership to try and achieve the best outcome for the client.

I just wanted to say thank you very much, Eve has been excellent

Sharon Bent, Social Worker

Your Care Act advocacy service in Birmingham is provided by VoiceAbility, with Advocacy Matters and NYAS.

VoiceAbility, Advocacy Matters and NYAS logos