Suffolk

Total Voice Suffolk is a rare partnership between different organisations each of whom is committed to providing you with a streamlined, easy-to-access and professional advocacy service.

You can find out all about Total Voice Suffolk and about the individual services via the pages below. Alternatively, Total Voice has its own webpage which you may be interested in - www.totalvoicesuffolk.org 

VoiceAbility provides the Community Development Service in Suffolk. This service works with people from seldom heard communties to understand what local services and support networks are available to meet individual needs.

Led by VoiceAbility, the Total Voice Suffolk partnership offers a variety of advocacy services. You can find out information about all of our partners on this page, who include Alzheimer's Society, Suffolk Family Carers, Ace Anglia, Impact and Age UK Suffolk. 

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You can access the Community Development service through the Suffolk Wellbeing Service (SWS). The SWS enables people in Suffolk to experience improved emotional wellbeing and promote early recovery from emotional health problems e.g. low mood, stress and anxiety. 

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If you have been assessed as ‘lacking capacity’ to make specific decisions you may be able to get an advocate. 

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People who are treated under the Mental Health Act now have the right to independent mental health advocacy (IMHA). This applies to hospital patients and those who are on a Supervised Community Treatment. In Suffolk the IMHA service is provided by VoiceAbility Suffolk. If you are on a section, you can choose whether or not to have the help of an IMHA. If you do decide to work with an IMHA, he or she can only act with your permission.

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Do you live in Suffolk and need help to be involved in decisions about your care needs? An advocate can help you be heard, understand your choices and make your own decisions. Find out about how an advocate can help you, and how to get in touch with the Suffolk team.

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Total Voice Suffolk Community Advocacy is for adults aged 18 or over who are resident in Suffolk (or who may be accessing Health and Social Care services within the County) during periods of disability or ill health and facing making important decisions about their lives or care. Advocacy is free and confidential. The advocates work under your instruction and will not offer any advice or take any action without consent. The advocates will not make judgements, offer their own opinions, or make decisions. 

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We believe that people with mental health problems should be able to make the same choices as anyone else about things that matter to them. We also believe they have a right to know what is happening to them, and why. Our aim is to help people whenever they feel their views are not being heard.

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Do you want to make a complaint about a service you or someone you know have received from the NHS but are not sure where to start? VoiceAbility advocates can work with you in a variety of ways to ensure you understand your options and get the best outcome for you. We also have a dedicated website which has a wide range of information to support you make a complaint. This service operates as part of the Total Voice Suffolk partnership.

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