Making a complaint to VoiceAbility

If you are unhappy with the service you have received from VoiceAbility please let us know. We will be pleased to listen to what you have to say, and to put things right.

Hearing feedback from people is really important to us – it helps us to make our services better, and to learn from any mistakes we have made.

We make it as simple as possible for people to complain. The following information explains how to make a complaint and what to expect from our complaints process. 

How to complain

You can make a complaint by phone, in person, by email, or by letter to anyone who works for VoiceAbility. We recommend contacting our local office that is working with you. Alternatively you may email our Head Office using the following email address: complaints@voiceability.org

  • If you give your feedback in writing, your letter or email will be given straight to the right person in VoiceAbility.
  • If you give your feedback on the phone or in person, and the person you speak to is not able to answer your questions themselves, they will pass on the details to the right person who will then contact you directly.
  • If you make a complaint using social media, we will acknowledge your complaint on social media and ask for your contact details in a private message, so that we can speak to you about the issue on email or phone.

If you have any queries about our complaints process please contact complaints@voiceability.org.