Our Strategy 2019-2025

Our mission, aims and values for 2019-2025 remain unchanged, but in response to staff feedback and changes in our sector, we have developed a new strategy for how we achieve our goals. This strategy is driven by our new vision. 

Our Vision

We will: 

  • Deliver the best possible quality of support 
  • Be the provider of choice for the services we offer
  • Be the source of authority for expert insight on voice and rights.
  • Be the place to work or volunteer with, for anyone who shares our aims.

How we'll achieve our vision over the next six years

Diversify the services we offer

People need many kinds of support in order to be heard and have their rights upheld.  Advocacy is one vital type of support, but not the only one. So we’ll be working to widen the range of services we offer which can help to achieve this.

Improve our organisational capability

Value our people - create an even more positive working culture and clearer opportunities for staff development and progression. 

Build the basics - increase clarity and consistency across all our standards, policies, systems and processes whilst maintaining person centred service delivery to individuals.

Drive quality - improve our ability to evidence our impact and outcomes.

Lead the market - reflect the high quality of our services in how we look and speak as an organisation and in the digital tools we offer.

Grow authority - continue to ensure that people’s voices are heard and their rights respected in local and national policy decisions.

You can download our 2019-2025 Strategy document below.

If you have any questions, please do not hesitate to contact us.