Our year 2016/17
The trustees are pleased to report on a successful year in which we were able to provide tailored powerful and sensitive support to enable people to have a strong voice and real rights. Combining high quality advocacy services with innovative new approaches, which have been designed together with people who use our services, we have been able to help people create real change in their lives, their communities and their support services.
VoiceAbility’s work is underpinned by a commitment to quality. This was recognised by the renewal of our award of Quality Performance Mark, the only externally audited quality system specifically for advocacy. The way we work is also fundamentally shaped by our values. Through examples and people’s stories, this report brings alive how these values determine what we do and how we do it every day. We hope that you enjoy reading these.
As we expected, it has been a challenging year financially as we continued to invest in our quality and development and adjusted to an increasingly demanding financial environment. The trustees are confident in the plans which are being delivered to maintain the robustness of our services to people and the charity’s financial position.
We and the trustees would like to express their heart-felt thanks to the members of staff and volunteers who have achieved so much over the past year and for their commitment and hard work. We would also like to recognise the huge value brought by the many people who use our services who have helped to shape our provision, to the agencies who we have worked in partnership with and to our commissioners and funders.