Success stories

The latest stories from VoiceAbility.

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Mrs Crowley’s Story

I was told that Mrs Crowley was getting increasingly confused. But when I visited her on the hospital ward, where she had been admitted following a fall, there was no mistaking her views on one issue. She absolutely didn’t want to go into ‘a home’; she wanted to go back to her home. Mrs Crowley’s options were stark. Go into residential care, or have paid carers come into her home. She hated the first possibility, and thought the second to be intrusive. She had been assessed to lack capacity so our Independent Mental Capacity Advocate worked with her to understand all of her views.

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Richard’s Story

Richard approached VoiceAbility for support in making positive changes in his life. He had been in and out of prison and found it very difficult to manage his problems with alcohol. Working with a VoiceAbility advocate, Richard was able to get the support he needed to participate in CPA meetings, access the right community services and set up a personal budget. Four years on, Richard now feels in control of his life and is proud to be reducing his dependence on support services.

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Naseem’s Story

When ward changes took place at St. Andrews Healthcare in Birmingham the needs and challenges of all patients needed to be reassessed. Naseem has been living at St. Andrews for some time and felt secure there. He liked the ethos and the staff understood his need for routine. They worked with him closely to make sure he was given the best care. But as Naseem has epilepsy as well as autism, the hospital staff felt that going up and down stairs to the smoking area all day would be too much of a risk. The Commissioners agreed that Naseem needed to be moved.

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Jerry’s Story

Jerry let his feet do the talking for him. After a stroke left him unable to communicate he tried to show the staff at a residential care home that he wanted to go home by leaving under his own steam. Assessors decided that Jerry didn’t have capacity and a DoLS (Deprivation of Liberty) order was made. This meant that when Jerry tried to leave the home, he was restrained by locks and by the staff. Without friends and family, Jerry was anxious, upset and prone to angry reactions when approached by members of staff.

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Trudy’s Story

Trudy came to us when she had nowhere else to turn. Although known to Social Services, Trudy, who has a learning disability, had no community support and no Care Manager. The letters she received about her Income Support were incomprehensible to her. The letters she received from her bank were the same. So Trudy didn’t know that her Income Support was being stopped and didn’t appreciate that she was accruing debt with her bank. Only when she wasn’t able to buy food for herself did she realise that something was wrong.

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Salma’s Story

Salma, a lady with a mild learning disability, had been referred to our services as she wanted support to seek employment. She had tried a few voluntary roles in the past, did not wish to pursue any more further education (she had completed two full-time courses previously at college) and was currently working as a volunteer twice a week in a charity shop. She was keen to get paid employment and in learning new skills 'on the job'. She told us about the roles she wanted to pursue.

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