Success stories

The latest stories from VoiceAbility.

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Naseem’s Story

When ward changes took place at St. Andrews Healthcare in Birmingham the needs and challenges of all patients needed to be reassessed. Naseem has been living at St. Andrews for some time and felt secure there. He liked the ethos and the staff understood his need for routine. They worked with him closely to make sure he was given the best care. But as Naseem has epilepsy as well as autism, the hospital staff felt that going up and down stairs to the smoking area all day would be too much of a risk. The Commissioners agreed that Naseem needed to be moved.

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Jerry’s Story

Jerry let his feet do the talking for him. After a stroke left him unable to communicate he tried to show the staff at a residential care home that he wanted to go home by leaving under his own steam. Assessors decided that Jerry didn’t have capacity and a DoLS (Deprivation of Liberty) order was made. This meant that when Jerry tried to leave the home, he was restrained by locks and by the staff. Without friends and family, Jerry was anxious, upset and prone to angry reactions when approached by members of staff.

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Trudy’s Story

Trudy came to us when she had nowhere else to turn. Although known to Social Services, Trudy, who has a learning disability, had no community support and no Care Manager. The letters she received about her Income Support were incomprehensible to her. The letters she received from her bank were the same. So Trudy didn’t know that her Income Support was being stopped and didn’t appreciate that she was accruing debt with her bank. Only when she wasn’t able to buy food for herself did she realise that something was wrong.

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Salma’s Story

Salma, a lady with a mild learning disability, had been referred to our services as she wanted support to seek employment. She had tried a few voluntary roles in the past, did not wish to pursue any more further education (she had completed two full-time courses previously at college) and was currently working as a volunteer twice a week in a charity shop. She was keen to get paid employment and in learning new skills 'on the job'. She told us about the roles she wanted to pursue.

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Heather’s Story

Heather has been cared for by her elderly mother at home for her whole life. She is really close to her mother but her life has been rather secluded and she seldom went out. Heather didn’t think there were many opportunities for interesting things. She didn’t think that she could make choices, not to make everyday decisions, let alone decisions about special activities. Working with an advocate, it was difficult for Heather to make choices at first; even deciding where to sit or what to drink proved challenging for her.

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Ruth’s Story

Ruth was unhappy with the way her needs had been assessed by social services. She felt that the social worker had not treated the family very well.

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