Feedback to our Liverpool & Sefton service

“You were able to provide a professional and rational voice to represent my Mum during a very tense and difficult time for our family..." – Person using our Liverpool & Sefton service

“My Mum developed vascular dementia and eventually we decided to move her permanently to a care home. This was an exceptionally stressful period for all the family, as it was very tough to accept my Mum needed care in a residential environment. Immediately after this decision, my Dad changed his mind and wanted my Mum to return to the family home. There was a possibility that he would try to remove my Mum from the care home, and so a Deprivation of Liberty order was instigated, prior to a decision by the Court on Mum’s future. 

“Your appointment at this stage as advocate was wonderful. You were able to provide a professional and rational voice to represent my Mum during a very tense and difficult time for our family. It was so important to us that you were able to tread such a diplomatic route in establishing rapport with both my parents, and showing respect to my Dad’s feelings and views. I feel you were able to communicate very well with all family members, and deliver an independent perspective on the situation. I am so grateful to have the support your organisation provides. Thanks for being there and for making the difference.”  


– Person using our Liverpool & Sefton service