Speak Out on Line has become Daybook. It is a digital platform designed and co-created with people with learning disabilities which aims to improve the conversation and communication between People with Learning Disabilities and those that provide support and services. Daybook has been developed around a social design model. This includes the design and facilitation of research, co-creation and prototyping activities with people who use services – people with lived experience.
People with learning disabilities often find it difficult to respond to questionnaires and consultations that affect their lives and the services they receive or may want to receive. Many people say that standard forms are not accessible to them and the timescale are too short for them to make considered decisions.
Professionals wanted a product that gave them good information about what was important to people with learning disabilities.
The Solution - Daybook
Through co-production activities (and you can find out what these looked like here), the idea of a digital diary was born.
Individuals can use the diary, which is currently in prototype form, to log activities and their opinion of them.
They can use the accessible buttons to choose their activity type, add details of how the activity made them feel, and include a photo, video or text information about anything they like that is associated with that activity.
What it means for individuals
A digital diary can be incredibly valuable as many people and services already use paper diaries to record activities. But most of the diary systems we have seen are paper based and are not used by the person with a learning disability; the are written in by a family member, carer or service provider.
Using Daybook, individuals can upload their entries onto a secure digital platform. They could comment on things as they happen and look back at them, providing a more immediate and interactive record of what is important to each individual.
This gives the person power and control over their entries.
The digital diary could be;
- A place to share a story as a one-off or a place to go back to and build a bank of stories.
- A place to share stories about a topic of the user’s choice, there could be a prompt; “What is your story about?” before or after they upload, or about a topic.
- A chance to reflect on past experiences as well as current.
- Private; shared with select people; shared with service providers.
What it means for professionals
We're piloting our prototypes with different local authories at the moment, but we hope that Daybook will be used to give service decision makers greater visibility about how service users feel about different things in their lives.
People can give Local Authorities or services permission to view their entries.
There is a dashboard for each Local Authority and for services within that authority, where they can see the number of entries made against each category and can ask permission to view the entries.
We have developed training packs and videos showing how to use Daybook :
- How to log on
- Making and saving an entry
- Searching for entries by topic, date or feeling
- Privacy settings
- How you can use entries to tell people about yourself
- How these can support your choices and decisions.
The pilot areas will be using Daybook in a range of services: Residential home/ Day care/Shared Lives/ Special Schools and Colleges, and Support Employment. The trial period will last for six weeks. During this time they will be reporting back to the Daybook team and working with an independent evaluator.