Write to us:
Total Voice Staffordshire, The Northfield Centre Magnolia Avenue, Stafford, Staffordshire, ST16 3DU

Call us: 01785 336387

NHS Complaints Advocacy

Do you want to make a complaint about a service you or someone you know have received from the NHS but are not sure where to start?

VoiceAbility advocates can work with you in a variety of ways to ensure you understand your options and get the best outcome for you. We also have a dedicated website which has a wide range of information to support you make a complaint.

NHS Complaints Advocacy 

The NHS Complaints Advocacy Service is a free and independent service that can help you make a complaint about local NHS services.

www.totalvoicestaffordshire.org has a wide range of information to support you to make an NHS complaint by yourself, including self help information in Easy Read and large print version. 

You might decide that you need support to make a complaint. VoiceAbility advocates can work with you to ensure you understand your options and help you to achieve the outcome you are seeking.

You can ask for an advocate to assist you at any point in your complaint. If you would like an advocate to work with you, please contact us (contact details at the top of the page).

How do I find out more?

Visit www.totalvoicestaffs.org to find out:

  • How to make a complaint about an NHS service
  • How to make a complaint about a private health service
  • How an advocate can support you
  • More about PALS
  • More about the Health Service Ombudsman
  • And download our Self Help Information Pack

You can also download a referral form here.

A guide to NHS complaints can be downloaded here. An Easy Read version is also available here.