Professional Advocacy

The advocate's role in Professional Advocacy is to support people in their relationships with statutory organisations, and when facing important decisions about their lives with service providers.

When can an advocate help?

An advocate can help in situations such as:

  • Continuing Health Care.
  • Complaints resolution in more complex situations, both informally and through complaints procedures.
  • Support to Parents involved in Child Protection Proceedings.
  • Supporting people lacking capacity to understand information in order to exercise choice and control.

The eligibility is not age or disability-specific. 

How to get an advocate

By phone: For advice on making a referral or to refer someone, call the Total Voice referral line on 01473 857631.
People can also self-refer using the same contact details, or our text phone 07948 160240.

E-mail: You can email us for advice and referral forms:

Online: Download and complete one of our referral forms below.

NHS Complaints Advocacy

For NHS Complaints Advocacy, we also offer a dedicated helpline: 0300 330 5454 

We have a dedicated NHS Complaints website where you can download self-help information packs:

If in doubt about which advocacy service you need for someone you support, contact us. We will work together to get the person the appropriate advocate.