How to complain about NHS care

I was very happy with the effect that making my complaint has had. I feel more confident about speaking up for myself.”

Michelle, who used our services

You can get free information and support from us to help you use the NHS complaints process.

The complaint could be for you, a member of your family or someone you care for. We can also help if you want to raise a concern, before making a formal complaint. 

Your complaint could be about

  • a hospital or GP surgery
  • a dentist
  • a pharmacist
  • an optician
  • an NHS funded care home
  • a specialist service
  • the ambulance service
  • NHS community staff
  • other NHS staff or clinicians

Get an information pack

Our pack provides information about

  • how the NHS complaints system works
  • how to access your medical records
  • how to write your letter of complaint
  • how to find the right person to complain to

Download the pack below or contact us to ask for a copy in the post.

Don’t see what you’re looking for? Browse other resources to help with NHS complaints.

Need materials in a different language?

All of our self help information is available in a range of community languages. Visit to access it.

Need more support?

If you need more help, you can ask for an advocate. Advocates are independent professionals who are trained to support you. They are on your side and don’t work for the hospital or the NHS.

Download the information on this page