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Our services in Northumberland

We provide the following services:

  • NHS complaints advocacy
    What’s this?

    NHS complaints advocates support people to complain about the treatment or care that they or a friend or family member have received from an NHS service. This support is available at every stage of the complaints process. 

  • Independent Mental Health Advocacy (IMHA)
    What’s this?

    Independent Mental Health Advocates (IMHAs) support people with issues relating to their care and treatment when they have been detained (sectioned) under the Mental Health Act. They also help people understand their rights under the Mental Health Act.

  • Independent Mental Capacity Advocacy (IMCA)
    What’s this?

    Independent Mental Capacity Advocates (IMCAs) support people who lack capacity to make decisions about their long term accommodation or serious medical treatment and who do not have any friends or family appropriate to consult.

  • Care Act advocacy
    What’s this?

    Independent Care Act advocates support people to understand their rights under the Care Act and to be fully involved in decisions about any care and support they need. This includes local authority assessments, care reviews, care and support planning and safeguarding processes.

  • Relevant Person's Representative (RPR)
    What’s this?

    When a DoLS authorisation is in place and there is no suitable RPR, an advocate can take on the role of RPR.

  • Rule 1.2 Representative
    What’s this?

    Support if someone is or may be deprived of their liberty in a community or domestic setting.

  • General advocacy in Northumberland
    What’s this?

    For people who feel unable to advocate for themselves, or feel their family or friends cannot represent their views and choices. This includes self-advocacy, group advocacy (also known as collective advocacy), and peer advocacy (support provided by someone with experience of using mental health services).