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Our services in Warwickshire

We provide the following services:

  • Independent Mental Health Advocacy (IMHA)
    What’s this?

    Independent Mental Health Advocates (IMHAs) support people with issues relating to their care and treatment when they have been detained (sectioned) under the Mental Health Act. They also help people understand their rights under the Mental Health Act.

  • Independent Mental Capacity Advocacy (IMCA)
    What’s this?

    Independent Mental Capacity Advocates (IMCAs) support people who lack capacity to make decisions about their long term accommodation or serious medical treatment and who do not have any friends or family appropriate to consult.

  • Relevant Person's Representative (RPR)
    What’s this?

    When a DoLS authorisation is in place and there is no suitable RPR, an advocate can take on the role of RPR.

  • Care Act advocacy
    What’s this?

    Independent Care Act advocates support people to understand their rights under the Care Act and to be fully involved in decisions about any care and support they need. This includes local authority assessments, care reviews, care and support planning and safeguarding processes.

  • NHS complaints advocacy
    What’s this?

    NHS complaints advocates support people to complain about the treatment or care that they or a friend or family member have received from an NHS service. This support is available at every stage of the complaints process. 

  • Rule 1.2 Representative
    What’s this?

    Support if someone is or may be deprived of their liberty in a community or domestic setting.

  • Mental health advocacy in Warwickshire and Coventry
    What’s this?

    In Warwickshire and Coventry, our Independent Mental Health Advocates (IMHAs) can also support two extra groups of people: voluntary and informal mental health in-patients and people accessing local NHS community-based mental health services. IMHAs help with issues related to mental health care and treatment. 

  • Experts by Experience
    What’s this?

    Experts by Experience use their own experience of learning disability to support care providers to give the best service to people with learning disabilities.

  • General health advocacy / professional advocacy in Warwickshire
    What’s this?

    We provide advocacy to patients receiving NHS hospital treatment in Warwickshire who could benefit from our support with an issue relating to their treatment or discharge. This service is for people who don’t meet the criteria for the other kinds of advocacy we offer in Warwickshire.

Our services are available to people who live in Warwickshire or who are registered at a GP surgery in Warwickshire. 

If using paper referral forms, you must return these via a secure method

We recommend using the online referral form, but if you need to download a form instead, please use one of these options for returning it. 

1. Post the referral form to our Head Office: VoiceAbility, c/​o Sayer Vincent, Invicta House, 108-114 Golden Lane, London, EC1Y 0TL

2. Email to via a secure method, for example the following are acceptable if you have access to one of these:

  • Sophos email (available to Coventry and Warwickshire Partnership NHS Trust staff)
  • Egress email (available to Warwickshire County Council staff)
  • email (available to Coventry City Council staff)

3. Email from a CJSM account to

For data security reasons, do not email referral forms unless you are using a secure method, even if you password protect documents. If you do not have access to a secure email, or simply prefer to call us, please phone 0300 222 5947 to make the referral, instead of completing the form.

It is essential that we keep people’s data secure. Please remember that it is your responsibility to send information to us securely. We are continuing to review secure email routes. If we are able to offer any additional referral routes we will add them to this page.