NHS complaints advocacy in Ealing
Without my advocate, I could never have achieved the outcome I wanted.
Advocates can support people to raise concerns about the treatment or care that they or a friend or family member have received from an NHS service.
Who can raise a concern to the NHS?
If you have been affected by the actions or decisions of an organisation which provides or commissions a service paid for by the NHS, you can raise a concern.
Your feedback can help to put things right quickly, and the NHS can learn from your experience.
If you’re raising a concern on someone else’s behalf, it’s useful to get their permission in writing. We have a consent form you can use. To get a copy, contact 0300 303 1660 or email helpline@voiceability.org
What can I raise a concern about?
- poor treatment or care
- attitude of staff
- poor communication
- waiting times
- lack of information
- failure to diagnose a condition
Click below to access our quick and easy online referral form. It takes less than 5 minutes to complete.
Or download our self-referral form
Where to send your completed self-referral form
By email: helpline@voiceability.org
For data security reasons, do not email referral forms unless you are using a secure method, even if you password protect documents. Please remember that it’s your responsibility to send people’s information to us securely.
By post
We will be able to process a referral and offer support much more quickly if you email us, but if you are unable to email, you can post the form to: VoiceAbility, c/o Sayer Vincent, Invicta House, 108-114 Golden Lane, London, EC1Y 0TL
Remember you can also call us for free on 0300 303 1660 to make a referral.
Here is another way to get in touch
You can complete the short form in the link below and someone from our team will reach out to help you.
You are the only ones that actually listened. The other people who worked with me didn’t listen but you did and you understood and that’s why I got the result I did.