NHS Complaints Advocacy

Do you want to make a complaint about a service you or someone you know have received from the NHS but are not sure where to start?

VoiceAbility advocates can work with you in a variety of ways to ensure you understand your options and get the best outcome for you. We also have a dedicated website which has a wide range of information to support you make a complaint.

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What is NHS Complaints Advocacy?

The NHS Complaints Advocacy Service is a free and independent service that can help you make a complaint about a National Health Service (NHS).

Most of us use the NHS at some point in our lives and many of us use them quite regularly.

The NHS work hard to make sure that people are satisfied with their services and receive good quality treatment.

But things can go wrong.

You may want to complain about a service you have received from the NHS, or you might want to complain on someone else’s behalf. There are different ways to do this.

What will the NHS Complaints Advocacy Service support me to do?

Person receiving advocacyVoiceAbility runs NHS Complaints Advocacy services in several areas across England and has a website dedicated to helping you understand what your options are and how to get the best resolution for you.

www.nhscomplaintsadvocacy.org has a wide range of information to support you to make an NHS complaint by yourself, including self help information in Easy Read and large print version. 

You might decide that you need support to make a complaint. VoiceAbility advocates can work with you to ensure you understand your options and help you to achieve the outcome you are seeking.

You can ask for an advocate to assist you at any point in your complaint. If you would like an advocate to work with you, please contact our dedicated NHS Complaints Advocacy helpline.

How do I find out more?

Visit www.nhscomplaintsadvocacy.org to find out:

• How to make a complaint about an NHS service
• How to make a complaint about a private health service
• How an advocate can support you
• More about PALS
• More about the Health Service Ombudsman
• And download our Self Help Information Pack


If VoiceAbility does not provide NHS Complaints Advocacy in your area, please see below list. This shows who provides this services in your area.