Read aloud or translate

Our impact

Working with my advocate has given me confidence to speak up for myself.

Safia, who met with one of our advocates

We work with over 30,000 people in local communities every year, and influence policy-making nationally to make sure people’s voices are heard.

Making an impact in 2019-20


People helped through individual advocacy


said we helped them completely or partly achieve their goals

Who we support

80% of our work last year was with people who had a mental health condition, dementia or a learning disability.

Our services

We offer a range of advocacy services as well as involvement and participation services. These include group advocacy and user involvement networks – we also have Peer Mentors, Experts by Experience, Quality Checkers and Speak Out Leaders working to get views heard and rights respected.

This year:

Influencing for national change

We influenced government on DoLS legislation, and helped shape the Mental Capacity (Amendment) Bill and accompanying Code of Practice.

We stepped forward to help advocates prevent over-medication, launching a STOMP top tips guide for advocates in collaboration with NHS England.

Impact during coronavirus

We took an early decision to publish all our internal guidance about advocacy during coronavirus. Our coronavirus resources web page was viewed 3,237 times in the two months from 17 March.

Annual report and accounts