VoiceAbility | Our impact
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Our impact

Working with my advocate has given me confidence to speak up for myself.

Safia, who met with one of our advocates

We work with over 22,000 people in local communities every year, and influence policy-making nationally to make sure people’s voices are heard.

Making an impact in 2020-21


people helped through individual advocacy or peer support


said we helped them achieve their main goal

Our impact: infographic

Our impact 2020/21   We supported more than 22,000 people across England this year   We opened 23,765 new cases this year    This year we provided individual advocacy support or peer support to 22,585 people   Over 70% of people who completed our self-assessment said we helped them achieve their main goal   840 of our new cases this year were for children and young people    In Cambridgeshire and Peterborough, 27 volunteers contributed 919 volunteering hours    Between March and October 2020 our online resources were viewed over 8,000 times   We brought together more than 40 advocacy organisations to form a new Leaders’ Network

Who we support

65% of our work last year was with people who had a mental health condition, dementia or a learning disability. 

Our services

We offer a range of advocacy services as well as involvement and participation services. These include group advocacy and user involvement networks – we also have Peer Mentors, Experts by Experience, Quality Checkers and Speak Out Leaders working to get views heard and rights respected.

This year:

  • 27 volunteers in Cambridgeshire and Peterborough regularly visited people in over 30 locations, and our Speak Out Council project continued to involve people in improving local services.
  • Our award-winning peer mentoring scheme in Camden adapted to provide support to people over the phone and on videocalls, and we added two peer coaches to the team.

Influencing for national change

We influenced reform of the Mental Health Act by responding to government proposals and joining together with over 30 other organisations.

We developed the national Advocacy Leaders Network.

Annual report and accounts