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VoiceAbility launches new advocacy service in Thurrock

6 February 2023

Advocacy services in Thurrock are now provided by VoiceAbility.

The service supports people in the local area to have their views heard and rights respected in decisions about their health, care and wellbeing. 

From January 2023, the VoiceAbility team across Thurrock are proving advocacy services to people who need extra support to make sure their views and wishes are heard when decisions are being made that affect their lives, their care, or their medical treatment. VoiceAbility also support people wishing to make a complaint about NHS care. 

VoiceAbility’s services are independent and free, and people can refer themselves or someone they know here.

Emma Everitt, VoiceAbility’s Director of Business and Strategy, said VoiceAbility is passionate about supporting people to be heard when it matters most. We are delighted to be working with the teams at Thurrock Council and the networks across the area to reach as many people who need our support as possible.” 

Cllr Deb Arnold, Thurrock Council’s Cabinet Member for Adults and Health, said:

We are thrilled to be working with an organisation whose values echo our own. VoiceAbility put people at the heart of everything they do.

Their effectiveness and efficiency will enable us to increase support for people in Thurrock with this integral service.”

Advocacy services available in Thurrock

Across Thurrock, VoiceAbility provides advocacy support to people in the following situations:

  • Independent Mental Health Advocacy (IMHA) for people who detained or sectioned’ and receiving treatment under the Mental Health Act
  • Independent Mental Capacity Advocacy (IMCA) for people when they are assessed to lack capacity to make a decision about their long-term accommodation or serious medical treatment
  • Care Act Advocacy to support people to be fully involved in decisions about any care and support they need, if they would face substantial difficulty without support from an advocate, including assessments, care reviews, care and support planning and safeguarding processes 
  • NHS Complaints Advocacy to support people to complain about the treatment or care that they, or a friend or family member, have received from an NHS service

An advocate is an independent professional who is on the side of their client. They support people to know their rights and have their say. 

Advocates don’t work for the council, the NHS, or care providers. They keep information confidential, and their services are free.