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How to complain - getting started

Find out if you can use the NHS complaints process and what you can expect to achieve from it.

If you have concerns about an NHS service, one option is to try to resolve things informally.

To make a formal complaint about an NHS service, begin at a local level, usually with the organisation you are complaining about.

If your formal NHS complaint can’t be resolved locally, you can contact the PHSO to request an independent investigation.

If you want to complain about NHS treatment which you did or didn’t receive, it might help to get a copy of your medical records.

In our response to the survey by the Chief Social Workers on Care Act Easements, we explain why we think the easements should be withdrawn.