Our services in North East Lincolnshire - Adult Social Care Complaints
From 1 October, VoiceAbility will be introducing a new services to the advocacy we provide in North East Lincolnshire for Adult Social Care Complaints.
Click below to download our referral form and further information
Where to send your completed referral form
By email: helpline@voiceability.org
For data security reasons, do not email referral forms unless you are using a secure method, even if you password protect documents. Please remember that it’s your responsibility to send people’s information to us securely.
By post
We will be able to process a referral and offer support much more quickly if you email us, but if you are unable to email, you can post the form to: VoiceAbility, c/o Sayer Vincent, 110 Golden Lane, London, EC1Y 0TG.
Remember you can also call us for free on 0300 303 1660 to make a referral.
More about the service
This service provides free, independent, and confidential advocacy support to anyone needing help to make a complaint about NHS-funded health or social care services. It covers NHS Trusts, GPs, dentists, opticians, pharmacists, Integrated Care Boards, and private healthcare funded by the NHS, as well as adult social care and public health services.
Support is available to residents of the North East Lincolnshire borough, those who received NHS services within the borough, and people acting on behalf of others—provided consent and safeguarding requirements are met. Temporary residents, including prisoners, students, holiday-makers, refugees, and children in care, are also eligible.
We’re here to help you understand your rights, raise concerns, and make sure your voice is heard throughout the complaints process.