Our services in North East Lincolnshire - NHS Complaints
Use our quick and easy online referral form. It takes less than 5 minutes to complete. If you are experiencing any issues with making a referral via our web journey, please use our web chat or call 0300 303 1660, and a member of our team will help you complete and submit your referral.
We provide the following services:
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NHS Complaints Advocacy (IHCA)
What’s this?
NHS complaints advocates support people to complain about the treatment or care that they or a friend or family member have received from an NHS service. Also known as Independent Health Complaints Advocacy (IHCA), this support is available at every stage of the complaints process.
Make a referral
Get support for yourself or someone you know and check eligibility.
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More about the service
This service provides free, independent, and confidential advocacy support to anyone needing help to make a complaint about NHS-funded health or social care services. It covers NHS Trusts, GPs, dentists, opticians, pharmacists, Integrated Care Boards, and private healthcare funded by the NHS, as well as adult social care and public health services.
Support is available to residents of the North East Lincolnshire borough, those who received NHS services within the borough, and people acting on behalf of others—provided consent and safeguarding requirements are met. Temporary residents, including prisoners, students, holiday-makers, refugees, and children in care, are also eligible.
We’re here to help you understand your rights, raise concerns, and make sure your voice is heard throughout the complaints process.